Shipping policy
Last updated: 31 May 2026
Where we ship. We ship worldwide, including the United States, Canada, United Kingdom, the European Union, Switzerland, and Australia. If your country is not listed at checkout, email team@pawcalm.org and we will see if we can route to you.
Cost
- Free worldwide shipping on every order, to all destinations. There is no shipping fee.
- The Founding Edition ($29.90 with free worldwide shipping) is one pillow per household. Duplicate orders from the same address will be refunded and only one pillow shipped.
Processing time. Orders are processed within 1 to 2 business days. Orders placed on weekends or public holidays begin processing the next business day.
Delivery time. Most orders arrive within 7 to 16 days from the day your order ships, with some regions taking up to about 20 days. United States, Canada, United Kingdom, European Union, Switzerland: 7 to 16 days. Australia and rest of world: up to about 20 days. These are estimates, not guarantees. International shipping is subject to carrier delays, weather, and customs processing.
Tracking. You will receive a tracking link by email as soon as your order ships. Tracking can take 24 to 48 hours to begin updating after the shipment notification, this is normal.
Customs and duties. International customers may be charged duties or import taxes by their country's customs authority. These charges are the responsibility of the recipient. For most destinations, the pillow's declared value is low enough that no duties apply. We cannot guarantee this for all jurisdictions.
Address accuracy. Please double-check the shipping address at checkout. We cannot reroute parcels once they have been collected by the carrier. If a parcel is returned to sender because of an incorrect address, we can either reship it at no cost to you or refund the original order.
Lost or delayed shipments. If your tracking has not updated for more than 21 days, or shows "delivered" but the parcel is not at your address, email team@pawcalm.org with your order number. We will open a carrier investigation. Depending on the outcome, we will either reship at our expense or refund in full.
Contact. PawCalm, Rue des Cèdres 10, 1950 Sion, Switzerland, team@pawcalm.org