The 7-Night Money-Back Guarantee
Our promise
The 7-Night Money-Back Guarantee
Most dogs take two or three nights to claim a new sleeping spot. So we don't ask you to decide in the store. We ask you to let your dog decide, at home, over seven nights.
How it works
- Night 1 to 7: follow the night-one trick we email every customer (scent first, placement second, patience third). Give your dog the full seven nights from the day the pillow arrives.
- If it's not working: email us at team@pawcalm.org and we'll help you troubleshoot. Most "he won't use it" cases are fixed by moving the pillow or adding a worn t-shirt.
- If your dog still says no: tell us within 30 days of delivery and we refund the full purchase price. You keep the pillow. No return label, no shipping it back, no questions that feel like an interrogation. Donate it to a shelter if you like.
The fine print, kept short
- The 7 nights start the day the pillow is delivered, not the day you order.
- Refund requests must reach us within 30 days of delivery.
- One guarantee refund per household.
- We process refunds within 3 business days; your bank may take another 3 to 10 to show the credit.
Why we can afford this
Because the pillow is sized for the dog it's made for. When a bed actually fits a small dog, most dogs keep it. The guarantee costs us very little, and it means you risk nothing finding out if yours is one of them.
Questions before you order? Write to team@pawcalm.org. A human (me, Gus) reads every email.